Simplify Healthcare, a recognized leader in enterprise software solutions for Payers, today announced Xperience1™, a groundbreaking solution designed to transform the benefits inquiry experience for health plan members, providers, brokers, and other stakeholders. This next-generation CX platform delivers clear, real-time, plain-language responses to complex benefit questions—across all channels and user roles.
Built on the trusted Simplify Health Cloud™, Xperience1™ unifies the strengths of the company’s flagship platforms, Service1™ and Experience1™, into one intelligent, AI-powered customer experience platform. It enables payers to streamline and elevate benefits communication across the entire member journey—from plan shopping and enrollment to customer service and self-service.
<>“Xperience1™ is the natural next step in our mission to transform how healthcare consumers understand, navigate, and experience their benefits,” said Ashish Desai, EVP and GM, Xperience1™, Simplify Healthcare<>. “It delivers measurable business impact by significantly reducing call duration, improving first call resolution (FCR), and ensuring clear, consistent, member-friendly communication.”
Unlike generic GenAI-based solutions that are prone to hallucinations, Xperience1™ is built on a robust architecture featuring a sophisticated domain-rich data foundation, intelligent content management, an interactive AI framework, and a built-in health literacy model. These capabilities enable it to provide accurate, context-aware, and curated responses—minimizing the risk of misinformation.
<>“<>With Xperience1™, we’re going further—not starting over,” added Mohammed Vaid, CEO and Chief Solution Architect, Simplify Healthcare. “<>We’ve reimagined two trusted solutions into one unified platform, delivering on our promise to bring clarity to complexity.”
The launch of Xperience1™ underscores Simplify Healthcare’s commitment to innovation and its mission to simplify the healthcare experience.
To learn more about Xperience1™, visit https://simplifyhealthcare.com/benefits-inquiry-management/
About Simplify Healthcare
Simplify Healthcare helps payers achieve growth and operational efficiency through its industry-leading platform, proven processes, and deep expertise. Founded in 2008, the company tackles some of the most complex challenges in healthcare by connecting the front, middle, and back office through a platform-centric, payer-focused approach.
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